Privacy policy

PRIVACY POLICY

Holvern Store is a brand operated by JVM Group LLC, a company registered in the United States. This Privacy Policy explains how personal data is collected, used, and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable laws.

By using this website, you agree to the terms described in this Privacy Policy.

Data Controller (Who We Are)

• Website name: Holvern Store
• Company name: JVM Group LLC
• Address: 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, USA
• Email: support@holvernstore.com
• Phone: +44 20 8040 3477

Personal Data We Collect

We may collect and process the following information:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Order and payment details
• Account information (if applicable)
• Communication history
• IP address, browser type, and device information
• Website usage and analytics data

Legal Basis for Processing

We process personal data only where legally permitted, including:

• Performance of a contract (order processing and delivery)
• Legal obligations (tax, accounting, and consumer law)
• Legitimate interests (fraud prevention, service improvement)
• Consent (marketing communications and cookies)

How We Use Your Personal Data

Your personal data is used to:

• Process and fulfil orders
• Provide customer support
• Communicate order updates
• Improve website performance
• Comply with legal obligations

We do not use your data for purposes other than those stated above.

Data Retention

Personal data is retained only for as long as necessary:

• Order and transaction data: up to 6 years
• Customer support records: up to 2 years
• Marketing data: until consent is withdrawn
• Technical data: limited retention for security and analytics

Sharing of Personal Data

Personal data may be shared only with trusted third parties, including:

• Shopify (e-commerce platform)
• Payment service providers
• Email and customer support services
• Legal or regulatory authorities when required

Personal data is never sold.

International Data Transfers

If personal data is transferred outside the United Kingdom or EEA, appropriate safeguards are applied in accordance with data protection law.

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

Requests can be made by contacting support@holvernstore.com.

Cookies

Cookies are used to ensure website functionality, analyse traffic, and improve user experience. Cookie preferences can be managed via the cookie banner.

Changes to This Policy

This Privacy Policy may be updated at any time. Continued use of the website indicates acceptance of the updated version.

Company Information

• Website name: Holvern Store
• Company name: JVM Group LLC
• Address: 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, USA
• Email: support@holvernstore.com
• Phone: +44 20 8040 3477
• Customer service hours: Monday to Friday, 9:00 a.m. to 9:00 p.m. (UK time)
• Response time: Within 24 business hours